Need to return an item?
If you are not satisfied with your online purchase, you may return it within 14 days of the invoice date for a refund.
Please read the complete return policy below:
Return Policy Details:
SPLASH TRIBE is committed to providing cutting edge fashion along with great customer service. We want you to be completely satisfied with your purchase and if you are unhappy for any reason please feel free to return the item within 14 days from the date of invoice for a full refund. In order to process your refund all of the following conditions must be met:
• Items must be in NEW CONDITION and in original packaging.
• Items must not be WORN, WASHED or ALTERED in any way.
• Footwear must show no wear.
• Footwear must be returned in original undamaged box (shoe box must be shipped inside another box).
• All tags and accessories must be attached. (SPLASH TRIBE and manufacturer tags)
• Invoice/Packing slip must be included.
• Return form must be completed and included in box.
Items will not be refunded if they are not returned in the same condition they are sold. Examples of refusals but not limited to:
• Signs of wear
• Make-up Stains
• Deodorant Stains
• Animal hair
• Cigarette Smoke
• Fragrance scents
Final Sale Items are not returnable or exchangeable. Final sale items include:
• Special Orders
• Custom Orders
• Sale Items
• Temporary Tattoos
How to return your item to SPLASH TRIBE.
Please return your item in its original box and packing material to the following address. Please fill out the return form that was included with your order. Attach the bottom portion of the form to the outside of the box and retain the top portion for your records.
Order # ____________
SPLASH TRIBE Returns
8811 Ladue Rd.
Ladue, MO 63124
It is recommended the package be sent using a shipping service that offers insurance and a tracking number. SPLASH TRIBE is not responsible for customer returns.
Processing Credit Card Returns
Please allow time for the shipment to arrive and our facility to process your return. We try and process your returns within 48 hours of receiving at our facility. Once received and processed it may take 2 to 10 days for your credit card company to post your return to your credit card account.